Business Process Analysts act as a link and referee between a company’s business and IT units. They are primarily responsible for improving business performance by using data and improving processes.

As business process analyst (BPA) I am engaged as an independent consultant or for a single organisation to collect, analyse and interpret information about internal processes aiming to help stakeholder getting a clearer picture of the company’s network of processes. Whilst not working directly with customers, everything a business process analyst does is in service of the enterprise-customer relationships. Therefore, they need to be effective multitaskers, be able to work under pressure and adapt to changing customer needs. In addition, they must have strong analytical skills. Lastly, a BPA can facilitate process and research efforts, and act as a consultant for various project teams.

Responsibilities of a Business Process Analyst

  • Identify user needs and develop strategies to meet them

  • Collaborate with business and IT teams to design new work processes

  • Communicate complex data and process structures in a user-friendly manner

  • Identify, implement, and evaluate business matrices that can ultimately help the final users

  • Supply recommendations for product or service improvements