As business process analyst (BPA) I am engaged as an independent consultant or for a single organisation to collect, analyse and interpret information about internal processes aiming to help stakeholder getting a clearer picture of the company’s network of processes. Whilst not working directly with customers, everything a business process analyst does is in service of the enterprise-customer relationships. Therefore, they need to be effective multitaskers, be able to work under pressure and adapt to changing customer needs. In addition, they must have strong analytical skills. Lastly, a BPA can facilitate process and research efforts, and act as a consultant for various project teams.